Refunds

How am I refunded for any returned goods?

Once we have received your return we will check it. If we accept your return we will refund you within 30 days of us receiving the goods. Refunds may take up to 10 working days to appear on your statement. If we do not accept your return we will inform you about the reason via Email and return the goods to you at your expense. The refund will be processed via the same payment method which you have used to pay for your order:

Payment by credit card via PayPal

The refund will be processed via the same credit card that you used to pay for your order.

Payment via invoice

The refund (provided the invoice has been paid already) will be to a bank account of your choice within the same country of your provided delivery address.  Please include your account details (account holder name, bank name, account number and sort code) together with the returned goods. If you forget to include it, please do contact our customer service. If you have not made any payments and only return a part of your delivery you can deduct the price of the returned goods from the total invoice when making your payment.

If we refuse to accept a return we will inform you per Email and return the goods to you at your expense. Any outstanding payments must be paid within 7 working days of us sending this Email.